Overview of Bitvo
Bitvo is a Canadian cryptocurrency exchange that allows users to buy, sell, and trade digital assets. The platform was founded in 2018 and is headquartered in Toronto, Ontario. Bitvo is a registered Money Services Business (MSB) with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC).
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Bitvo offers a variety of features and services, including:
Trading Platform
Bitvo's trading platform is designed to be user-friendly and accessible to both experienced and novice traders. The platform offers a variety of order types, including market orders, limit orders, and stop orders. Bitvo also offers a variety of trading pairs, including BTC/CAD, ETH/CAD, and LTC/CAD.
Mobile App
Bitvo's mobile app allows users to trade cryptocurrencies on the go. The app is available for both iOS and Android devices.
Custody Services
Bitvo offers custody services for digital assets. This service allows users to store their cryptocurrencies in a secure, offline environment.
Over-the-Counter (OTC) Trading
Bitvo offers OTC trading services for large-volume trades. OTC trades are conducted directly between the buyer and seller, and are not subject to the same market forces as exchange-traded orders.
Educational Resources
Bitvo offers a variety of educational resources to help users learn about cryptocurrencies and blockchain technology. These resources include articles, videos, and webinars.
Supported Cryptocurrencies and Trading Pairs

Bitvo supports a diverse range of cryptocurrencies, providing users with ample options for trading and investing.
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Each cryptocurrency has specific trading pairs available, allowing users to trade between different cryptocurrencies or against fiat currencies like the Canadian dollar (CAD).
Cryptocurrencies Supported
- Bitcoin (BTC)
- Ethereum (ETH)
- Litecoin (LTC)
- Bitcoin Cash (BCH)
- Ripple (XRP)
- EOS (EOS)
- Stellar Lumens (XLM)
- Cardano (ADA)
- Dogecoin (DOGE)
- USD Coin (USDC)
Trading Pairs
Bitvo offers a wide range of trading pairs for each supported cryptocurrency. This allows users to trade between different cryptocurrencies, such as BTC/ETH or ETH/LTC, or to trade cryptocurrencies against fiat currencies, such as BTC/CAD or ETH/CAD.
Liquidity and Trading Volume
The liquidity and trading volume of supported assets vary depending on market conditions and the popularity of each cryptocurrency. Bitvo ensures that popular cryptocurrencies like Bitcoin and Ethereum maintain high liquidity, enabling users to execute trades quickly and efficiently.
Trading Interface and Features
Bitvo's trading interface is user-friendly and intuitive, designed to cater to both beginner and experienced traders. The platform features a clean and organized layout, with easy navigation and quick access to all essential trading tools.
The interface consists of the following key sections:
- Order Entry: Place and manage orders with various order types, including market, limit, stop, and trailing stop orders.
- Order Book: View the current bid and ask prices, as well as the depth of the market for each cryptocurrency.
- Trade History: Monitor your executed trades and view historical order data. li>Charting: Analyze price movements and identify trading opportunities using advanced charting tools and technical indicators.
Charting and Technical Analysis
Bitvo's charting capabilities empower traders with comprehensive technical analysis tools. The platform offers a range of customizable chart types, including candlestick, line, and bar charts, allowing traders to visualize price data in various formats.
Traders can apply a wide selection of technical indicators to identify trends, support and resistance levels, and potential trading opportunities. These indicators include moving averages, Bollinger Bands, Relative Strength Index (RSI), and many more.
Fees and Commissions

Bitvo's fee structure is transparent and competitive, ensuring that traders can make informed decisions about their trading activities. The exchange charges a flat trading fee based on the order type and the amount being traded.
The following is a breakdown of Bitvo's trading fees:
Maker and Taker Fees
- Maker orders: 0.10% trading fee
- Taker orders: 0.20% trading fee
Maker orders are orders that add liquidity to the order book, while taker orders are orders that remove liquidity from the order book. Bitvo's fee structure incentivizes market makers to provide liquidity, which benefits all traders by reducing the spread and improving market depth.
Volume Discounts, Bitvo
Bitvo offers volume discounts to traders who trade high volumes. The more you trade, the lower your trading fees will be. The following is a breakdown of Bitvo's volume discounts:
Trading Volume (CAD) | Maker Fee | Taker Fee |
---|---|---|
0 - $100,000 | 0.10% | 0.20% |
$100,000 - $500,000 | 0.08% | 0.18% |
$500,000 - $1,000,000 | 0.06% | 0.16% |
$1,000,000+ | 0.04% | 0.14% |
As you can see, Bitvo's fees are competitive with other cryptocurrency exchanges. The exchange's fee structure is designed to be fair and transparent, and it provides traders with the flexibility to choose the fee structure that best suits their trading needs.
Security and Compliance
Bitvo places a high priority on security and compliance to safeguard user funds and data. It employs robust security measures and adheres to strict regulatory guidelines to ensure the integrity and protection of its platform.
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Security Measures
- Multi-factor Authentication (MFA): Requires users to provide additional verification methods, such as a one-time password (OTP), when logging in or executing sensitive transactions.
- SSL Encryption: Encrypts all data transmitted between the user's device and Bitvo's servers, protecting against eavesdropping and data breaches.
- Cold Storage: Stores the majority of user assets in offline, cold storage wallets, minimizing the risk of unauthorized access or theft.
- Security Audits: Regularly conducts independent security audits by reputable firms to identify and address potential vulnerabilities.
Regulatory Compliance and Licensing
Bitvo is a fully licensed and regulated cryptocurrency exchange, adhering to all applicable laws and regulations. It holds licenses from the following regulatory bodies:
- Financial Transactions and Reports Analysis Centre of Canada (FINTRAC)
- Ontario Securities Commission (OSC)
- Autorité des marchés financiers (AMF) in Quebec
Insurance Coverage
Bitvo has partnered with reputable insurance providers to provide coverage for user assets held on its platform. This insurance protects against losses resulting from theft, hacking, or other covered events.
Customer Support and Resources

Bitvo offers comprehensive customer support through various channels, ensuring timely assistance to its users.
The support team is known for its responsiveness and dedication to resolving user queries efficiently.
Contact Channels
- Email: Support is accessible via email at support@bitvo.com.
- Live Chat: Bitvo provides real-time support through its live chat feature on its website.
- Phone: Users can contact the support team directly by phone at 1-888-248-8686.
Educational Resources
Bitvo recognizes the importance of educating its users about cryptocurrency and trading.
The platform offers a wide range of educational resources, including:
- Help Center: A comprehensive knowledge base covering various topics related to Bitvo's services and features.
- Tutorials: Step-by-step guides on how to use Bitvo's platform, including trading, depositing, and withdrawing funds.
- Blog: Regular articles and updates on cryptocurrency news, market trends, and industry insights.
Bitvo vs. Competitors
Bitvo stands out in the cryptocurrency exchange landscape, offering a robust platform with competitive features. Compared to other leading exchanges, Bitvo excels in several key areas:- Security: Bitvo employs industry-leading security measures, including two-factor authentication, cold storage, and regular security audits, ensuring the safety of users' funds and personal information.
- User-friendly Interface: Bitvo's trading platform is designed with both novice and experienced traders in mind, offering an intuitive and easy-to-navigate interface that streamlines the trading process.
- Low Trading Fees: Bitvo's trading fees are among the lowest in the industry, making it an attractive option for traders looking to minimize their transaction costs.
- Fiat Currency Support: Bitvo supports a wide range of fiat currencies, including CAD, USD, and EUR, enabling users to easily deposit and withdraw funds using their preferred payment methods.
- Limited Cryptocurrency Selection: Compared to some of its competitors, Bitvo offers a relatively limited selection of cryptocurrencies for trading, which may not meet the needs of all traders.
- Withdrawal Fees: While Bitvo's trading fees are low, its withdrawal fees can be higher than those of some other exchanges, which can be a consideration for users who frequently withdraw funds.
- Lack of Advanced Trading Tools: Bitvo's trading platform may not offer the same level of advanced trading tools and features as some of its more established competitors, which can be a limitation for experienced traders seeking sophisticated trading capabilities.